Tuesday, January 12, 2010

Dear Comcast...

Dear Comcast,

I am sure you must have a really important reason for calling me; otherwise you probably wouldn't have left me messages everyday for the last several days. I would love to speak with you to clear up this obviously pressing matter, but in order for that to happen, I need you to please do one of the following:
  • Have a real person leave a message letting me know what this is regarding so I know which of the 5 options to choose when I call back the 1-866 number you are at least nice enough to repeat so I can write it down.
  • Change your automated message ever so slightly to inform me which of the aforementioned 5 options I should choose when calling you back.
  • Add a 6th menu option of "I am returning your call and have no idea which of your 5 menu options I am supposed to choose because your automated message doesn't tell me squat."
Seriously, Comcast. Help a girl out.

Thank you,



ComcastCares1 said...

Hi there!

I am sorry too know that the messages left for you were not detailed. I am also curious as to why we were calling you repeatedly. I work for Comcast and I would like to help. I will also share your experience to the appropriate person so that the issue is addressed. If you would like me dig in deeper to this, please let me know the phone number on the account so that I can assist.


Mark Casem
Comcast Customer Connect
National Customer Operations

Heather said...


Thank you for your response to my blog posting. I have not received any further calls, but hopefully, your seeing this will shed some light to the appropriate department that there is a flaw in their automated message.